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The H.O.P.E. Project Program

 
Microsoft Office Suite 2013

Microsoft Outlook
  • Managing Messaging
  • Managing Scheduling
  • Managing Tasks
  • Managing Contacts and Personal Contact Information
  • Organizing Information


CompTIA A+
  • Personal Computer Components
  • Operating System Fundamentals
  • PC Technician Professional Best Practices
  • Installing & Configuring System Components
  • Troubleshooting System Components
  • Installing and Configuring Operating Systems
  • Maintaining and Troubleshooting Microsoft Windows
  • Network Technologies
  • Installing and Managing Network Connections
  • Maintaining and Troubleshooting Peripheral Components
  • Installing & Configuring Peripheral Components
  • Supporting Laptops and Portable Computing Devices
  • Supporting Printers and Scanners
  • Personal Computer Security Concepts
  • Supporting Personal Computer Security
  Microsoft Technology Associate 
  • Exam 98-365
Corporate Education
  • Fundamentals of Customer Service
  • Customer Service via Phone and Email
  • Excellence in Technical Customer Service
  • Effective Presentation Skills
  • Communicating Across Culture
  • Time Management
  • Project Management Fundamantals
  • Workplace Diversity
  • Telephone Techniques
  • IT Career Planning
  • Job Search Strategies
  • Helpdesk Support Interview Techniques
Social Coaching
  • Volunteering
  • One-on-One Mentoring
  • Assistance with Life Issues
  • Transitional Employment
  • Financial Literacy Fundamentals
Ancillary Training
  • SCCM
  • Bomgar
  • Windows Server 2008R2
  • Microsoft Exchange 
  • Office 365 
  • SnagIt
  • VPN
  • Remedy

                                        

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