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The H.O.P.E. Project Program

 
CompTIA IT Fundamentals
  • Software
  • Hardware
  • Security
  • Networking
  • Basic IT Literacy


CompTIA A+ 1001/1002
  • Personal Computer Components
  • Operating System Fundamentals
  • PC Technician Professional Best Practices
  • Installing & Configuring System Components
  • Troubleshooting System Components
  • Installing and Configuring Operating Systems
  • Maintaining and Troubleshooting Microsoft Windows
  • Network Technologies
  • Installing and Managing Network Connections
  • Maintaining and Troubleshooting Peripheral Components
  • Installing & Configuring Peripheral Components
  • Supporting Laptops and Portable Computing Devices
  • Supporting Printers and Scanners
  • Personal Computer Security Concepts
  • Supporting Personal Computer Security
  Microsoft Office 365 
  • Installation
  • Troubleshooting
  • Maintenance
Corporate Education
  • Fundamentals of Customer Service
  • Customer Service via Phone and Email
  • Excellence in Technical Customer Service
  • Effective Presentation Skills
  • Communicating Across Culture
  • Time Management
  • Project Management Fundamantals
  • Workplace Diversity
  • Telephone Techniques
  • IT Career Planning
  • Job Search Strategies
  • Helpdesk Support Interview Techniques
Social Coaching
  • Volunteering
  • One-on-One Mentoring
  • Assistance with Life Issues
  • Transitional Employment
  • Financial Literacy Fundamentals
Help Desk 101 Training
  • SCCM
  • Bomgar
  • Windows Server 2016
  • Microsoft Exchange
  • Office 365
  • VPN
  • Remedy
  • RSA Tokens/PIV Cards Support
  • Skype for Busines
  • OS Migrations

                                        

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National Journal
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The Washington Post
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